Customer service contact:

Please use the following communication channels for contacting with our support services. These channels are only available for customers with an active support contract. Be ready to provide your Support ID number (customers with active support contract can find it in the Customer Service tab in the customer area).

 

 Phone number (we are going to be gradually adding new worldwide phone numbers):

  • US: +1 855-955-2315 (toll-free enabled from skype)
  • Spain: +34 919044719

     support.<supportID>@dbcloudbin.com

 Send a message from your main support contact email address.

 (e.g. if your support Id is 9999 send a message to support.9999@dbcloudbin.com)

 Copy to additional recipients that you want to be included in the support notifications.