DBcloudbin Terms of Service. Service Level Agreement

Last modified: 05/06/2018

DBcloudbin service level agreement (SLA) for the free (trial) version of the service are described below. For other custom or ad-hoc service contracts specific SLA terms will apply on a customer specific basis.

SLA for free service:

  • Registered Customers can open support tickets through the customer area.
  • Tecknolab will make best efforts on providing the service with maximum availability, leveraging the capabilities of the underlying infrastructure and cloud service provider. However, the service will not commit on any specific average availability time.
  • Tecknolab will respond to support tickets in an average of 24 hours. This do not represent any guarantee or commit.
  • Tecknolab will not assume any resolution time. Problem resolution will be addressed in a best-effort basis independently of the severity.

For the overall service terms, please visit http://www.dbcloudbin.com/terms-and-conditions